Dear Patients

The priority of Guelph Dental Associates has always been to serve the community of Guelph and to provide a safe and pleasant dental care experience for all of our patients. We greatly value each and every patient their health and safety has always been our top priority.

During a visit to the clinic on June 21, 2017, the Wellington-Dufferin-Guelph Public Health Unit identified deficiencies in procedures related to environmental cleaning, disinfection and infection control. As the Public Health Unit has clearly stated, the risk of infection to patients as a result of these deficiencies is very low, and we have no reason to believe that any significant health concerns will arise from this situation. Regardless, we took this matter very seriously.

Over the past few weeks, Guelph Dental Associates has thus been working diligently to enhance the training of our team in relation to environmental cleaning, disinfection and infection control. We have also implemented robust policies and procedures as well as a new auditing process to ensure best practices are always maintained. Furthermore, we have partnered with independent consultants to complete a full practice review, and have made significant upgrades to our facility including building a brand new sterilization area equipped with industry-leading sterilization equipment, replacing all flooring and removing carpet, repainting the entire office, repairing or replacing all dental chairs and the purchase of new equipment.

Throughout this process, Guelph Dental Associates has worked closely with the Public Health Unit, which has subsequently inspected the clinic and is satisfied that the clinic has implemented their recommendations and has approved the clinic’s reopening. We have taken these steps to ensure that we are able to provide you with the safe and pleasant dental care experience you deserve.

Guelph Dental Associates looks forward to welcoming new and existing patients to our clinic, and to serving you and your family.


Why was your office visited?

As part of its mandate, the Wellington-Dufferin-Guelph-Public Health Unit conducts inspections to ensure establishments are adhering to proper protocols. Public Health Units inspect regulated health professionals, including doctors, dentists and chiropractors.

What areas of your practice were found not compliant/of concern?

On June 21st, the Public Health Unit conducted an inspection and identified deficiencies in procedures related to environmental cleaning, disinfection and infection control. We implemented their recommendations and approved the clinic re-opening.

The Public Health Unit has subsequently inspected the clinic and is satisfied that their recommendations have been implemented and have approved the clinic re-opening.

How long have you had these issues? Have you received previous complaints?

The Public Health Unit conducted an inspection on June 21st.  We are not aware of any past complaints or infractions.

Are you affiliated with any of the other dental practices closed by Wellington-Dufferin-Guelph Public Health?

No, we have no affiliation with any of the other practices closed by the Wellington-Dufferin-Guelph Public Health Unit.

Why have you been allowed to open?

We have made significant upgrades to our clinic, and implemented new policies and procedures to ensure best practices are always maintained. Over the past few weeks, we have been working diligently to enhance the training of our team in relation to environmental cleaning, disinfection and infection control.

The Public Health Unit has subsequently inspected the clinic and is satisfied with the implementation of their recommendations and approved the re-opening. We are committed to ensuring that our processes and team training are maintained to the highest standard.

What steps have you taken to improve the situation?

We are pleased to announce that in addition to the upgrades discussed above, we have also made significant upgrades to our facility including building a brand new sterilization area equipped with industry-leading sterilization equipment, replacing all flooring and removing carpet, repainting the entire office, repairing or replacing all dental chairs and the purchase of new equipment.

Over the past few weeks, our team has been working diligently to enhance the training of our team in relation to environmental cleaning, disinfection and infection control. In addition to these efforts, we have also partnered with independent consultants to complete a full practice review and we implemented robust policies and procedures, as well as a new auditing process, to ensure best practices are always maintained.

How can you be sure that this will not happen again?

Our top concern is our patients’ health. Guelph Dental Associates is committed to ensuring there are no future lapses in standards so that we may provide a safe and pleasant dental care experience for all our patients.

As noted above, over the past few weeks, our team has been working diligently to enhance the training of our team in relation to environmental cleaning, disinfection and infection control. In addition to these efforts, we have also partnered with independent consultants to complete a full practice review and we implemented robust policies and procedures, as well as a new auditing process, to ensure best practices are always maintained.

I would like to change dentists. What do I do?

We greatly value each and every patient, and their health and safety remains our top concern. If you have any questions or concerns, members of our team remain available to answer any questions you may have.
If you wish to change dentists, we can transfer copies of your patient files to another facility if you provide us with their contact information.  


Patient Information

We have both general dentists and pediatric specialists for all of your child's oral health needs.